Frequently Asked Questions
Products
Q. What is the expiration date?
A. Rather than an expiration date, we have a guarantee on the products for 2 years after the manufacture date. This guarantees the potency of the vitamin supplements. Beyond the 2 years, the vitamins may be less potent; however, they do not "expire" unless they are contaminated or stored improperly.
Q. How do I store the powdered vitamins? (Feline T, Canine T, Primal Cal, Crisis Care G.I., Fortifier)
A. Store all powdered vitamins tightly closed in their original container or other airtight container (making sure to properly label with date and product name) in a cool, dry location. For long-term storage, they can be placed in the freezer.
Q. How do I store liquid supplements? (Crisis Care Paste, First Response, Rapid Rehab, Calm)
A. Once opened, store liquid supplements in the refrigerator.
Q. How do I know a supplement is no longer safe to use?
A. If the consistency of the product has changed drastically (powder becoming hard like a rock, liquids having oil separation that does not mix back in), or if there is a fowl odor, please discard the product.
Q. I have a [insert animal], how much do I feed them?
A. Please use the charts on each product to determine the appropriate amount of vitamins to feed your particular animal. Use this as a starting point, always feed to effect, monitoring body condition and adjusting as needed. We recommend working closely with your veterinarian or veterinarian nutritionist to determine the best body condition for your animals.
Q. How do I transition to a raw diet?
A. All animals are individuals and changing their diet requires individualized attention. As a recommendation, start by offering small amounts of cooked or raw meats to gauge the animal’s interest. Slowly replace the original diet with more and more fresh meat while adding small amounts of Feline T or Canine T as tolerated. The transition could take anywhere between a week to 6 weeks. If your animal refuses to eat the raw diet, go back a step until they are eating again and spend more time building tolerance. It can be difficult to switch away from a commercial diet, because they are made to be so tasty! Be patient, stick to a routine, and keep it fun!
Q. My cat is between 10 and 50 lbs, how much Feline T do I feed them?
A. We recommend starting with a rounded scoop of Feline T and as much food as the cat can eat to maintain a healthy bodyweight.
Q. What is the difference between Fresh+Oasis Feline T and Wildtrax?
A. In the beginning, orders for Feline T were fulfilled by our manufacturer and came with their contact information. Wildtrax bought this product, then called the manufacturer to have a product made for them based on our formula. Wildtrax’s formulation includes “brewer’s yeast” as a filler to make the product cheaper. Brewer’s Yeast is a known allergen and can cause intestinal upset. Wildtrax breeds their own exotic cats. Fresh+Oasis does not breed animals of any kind. Fresh+Oasis offers a wide variety of supplements for Feline and Canine species.
Shipping
Q. How do you ship orders?
A. 25 lbs. pails are shipped via UPS ground in a 12x12x12 cardboard box. Smaller products are now shipped via USPS.
Q. How fast is shipping?
A. UPS averages 3-7 business days. USPS is 1-5 business days. All products ship from our warehouse in Iowa, coastal states can expect slightly longer shipping times.
Q. How much does shipping cost?
A. 25 lbs. pails ship for a flat rate of $30 per pail. All other items ship for a flat rate of $5 per order and $5 per item. International or expedited US shipping is billed at cost. Please call or email for estimates.
Q. Do you ship internationally?
A. Yes. If you would like to place an order and you are outside of the continental United States, please call or send an email to place your order. Please note, international shipping is billed at cost. Must provide exact address to estimate shipping cost.
North, Central, South American, and European countries cost an average of $200 per item to ship via USPS.
*US Customs has been refusing 25 lbs. pails of vitamins when shipped via USPS. FedEx has been more consistent; however, it is 3x the cost.
Q. Can I get my order faster?
A. Yes. If you would like to expedite your order, please contact us. Please note, expedited shipping is billed at cost. Read all of the provided information, then call or email for estimates.
Orders must be received and paid in full by 2pm CDT to be shipped UPS overnight, UPS 2nd day air, UPS 3rd day air, or USPS Priority Express 1-2 days. Costs range from $200-80 depending on the weight of the box and shipping speed.
USPS Priority is 1-3 day shipping on all products other than 25 lbs. pails and averages $25-35. In some cases, we will ship USPS Priority cubic at no extra charge.
Q. How do larger orders ship?
A. Orders over 12 pails will ship via freight. We choose the freight company with the best rates and most reliable service. To confirm we have enough stock to fill freight orders, please call or email to inquire.
Returns/Refunds
We recommend you review all of the website information and consult your veterinarian/nutritionist before making a purchase. If you have questions about any of the products, please contact us.
Q. Do you accept returns?
A. No. We cannot accept returns due to the nature of the products, we cannot guarantee the products have not been opened and contaminated. Please donate any unwanted products to a local animal shelter, sanctuary, or rescue facility.
Q. Do you offer refunds?
A. If you are not satisfied with your purchase, please contact us. Depending on the circumstance, we may issue a refund.
Shipping coasts will not be refunded.
*** New customers who purchase a 5 lbs. or 25 lbs. pail of Feline T, Canine T, or Primal Cal will not be eligible for refunds due to palatability issues. (i.e. “my pet won’t eat it). Refunds will only be issued if the container was damaged during shipping, and the customer must submit an insurance claim with USPS or UPS and provide photo evidence. (10 photos and UPS inspection are required for insurance claims).